Frequently Asked Questions Renting Moving Boxes

Do you clean the bins?

Yes! Keeping your items clean is a top priority. Our bins are first quarantined for 3 days and then sanitized top-to-bottom with an anti-viral disinfectant before they are delivered to a new customer.

Packages that are returned and require a deep cleaning due to their condition, are subject to a $3 per bin charge.

Packages that contain pet hair are subject to an additional charge of $5 - $15 per package, depending on the size of the package. 

Do I need to be home for delivery?

Yes. Someone over the age of 18 is required to be home for the delivery.

What types of moves do you offer boxes for?

Green Bins are available to rent for home and office (commercial) moves within the Phoenix, AZ area. Customers also rent our moving boxes for renovations or remodels.

What size are the bins?

Our bins are 27” long x 17” wide x 12” high and have approximately 3.2 cubic feet of storage.

How much does one bin hold?
  • 15 pairs of shoes or
  • 48 books or
  • 15 pairs of shorts and 40 t-shirts or
  • 40 pairs of jeans
How does the process work?
    1. Select the moving box rental package you need based on the size of your home or office.
    2. Green Bin delivers the fully sanitized package to your front door, garage or curbside in the Phoenix, AZ area. Note: stairs and elevators are not included.
    3. Pack the bins with your belongings using the dolly/dollies to easily move the empty or filled bins. Relocate and enjoy the ease of doing so with stackable, water-resistant bins.
    4. Unpack the bins in your new Arizona home or office.
    5. Green Bin picks up the bins and dolly/dollies from your new Arizona home or office after 1, 2, 3, or 4 weeks, whatever you selected at check-out.
Can I use Green Bin if I want to hire a moving company?

Absolutely! It’s actually quite common, our bins are used by Valley moving companies frequently, and it will save you money. You won’t have to pay inflated cardboard box prices from your moving company, or pay your movers by the hour to assemble cardboard boxes before they start packing. We’ll drop everything off before the movers arrive, allowing your movers to start packing and moving right away – saving you on the hourly labor rate.

I’m in the middle of my move and am going to need more time with the bins!

We will make every effort to extend your rental period if needed, for a fee, as long as the bins are not already scheduled to be delivered to another customer. Please email your request and order number to

I’m in the middle of my move and am going to need more bins!

If we can bring more, we absolutely will. We have a re-delivery minimum of 5 bins at $5 each and a delivery fee may apply, depending on where you live. Please email your request and order number to

Why would I pay for boxes when I can find used free ones?

The boxes maybe free but you do not know what has been in there before. Cardboard can trap dirt, bed bugs, pet dander, chemicals or bacteria that you do not want to transfer onto your clothes, linens, or kitchen items! When preparing for treatment of bed bugs  the EPA recommends eliminating all cardboard boxes (because the bugs can hide in cardboard) and replacing with plastic boxes, if you need the storage.

And do you really want to spend a full day to hassle with finding, picking-up and building boxes before packing your whole life into boxes and moving to your new place? Collecting cardboard boxes is not as easy at it sounds. Either your going to be dumpster diving in the back of grocery stores or driving to the home of a stranger you found on Craigslist. Then once you have finished with your boxes you’ll need to dispose of them.

Will I save money using Green Bin?

Absolutely! Here are a few of the ways you'll save:

  • Green Bins are more durable than cardboard so you'll be able to pack more in the bins without worrying about the bottom falling out. This means you'll need less bins.
  • Green Bins are delivered to you ready to be packed the moment they arrive saving you hours of valuable time.
  • Green Bins have attached lids which means you won't need to spend extra money on packing tape. Our bins don’t need tape.
  • Green Bins neatly stack on top of another making it easy for movers to wheel them in and out of your home or into a moving truck. With movers charging an average of $50/hr per mover, even shaving one hour off the total move time will save you a significant amount of money. Green Bins pay for themselves, check out our pricing  page.
Will you bring the bins up to my walk-up apartment?

No, we only offer ground floor or curbside delivery and pick-up.

What’s your cancellation policy?

Please email your cancellation request and order number to We understand moving plans can change for a number of reasons. If you would like to cancel an order, it must be done 48 hours prior to your scheduled delivery date to receive a full refund. If an order cancellation is made within 24 hours prior to the delivery date a 25% fee of the selected rental package billed to your credit card. If an order is canceled at the time of the delivery a 50% fee of the selected rental package billed to your credit card.

Can I reschedule my delivery or pick-up date?

Please email your request and order number to to arrange a different delivery or pick-up date and/or time. We will make every effort to reschedule your order.

I live in Arizona but am outside of your delivery area. Can I still use your service?

We make every effort to deliver outside of our free Phoenix, AZ delivery area, for a fee, when our schedule allows. Please email your delivery and pick-up locations to

How do I pay?

When booking your order through our website, you'll enter your credit card details on our secure checkout. We accept Visa, Mastercard, and Discover for payment.

Is there a delivery fee?

There is no delivery or pick-up fee within our free Phoenix, AZ service area (cities below). We do offer delivery and pick-up to some additional Arizona cities for a charge.

Free delivery to: 

  • Avondale

  • Carefree
  • Cave Creek
  • Chandler
  • El Mirage
  • Fort McDowell
  • Fountain Hills
  • Gilbert
  • Glendale
  • Goodyear
  • Guadalupe
  • Litchfield Park
  • Mesa
  • Paradise Valley
  • Peoria
  • Phoenix
  • Queen Creek
  • Rio Verde
  • Scottsdale
  • Surprise
  • Sun City
  • Sun City West
  • Tempe
  • Tolleson
What days and hours do you pick-up?

We deliver and pick-up bins Monday through Thursday between the hours of 8am and 8pm and Friday/Saturday 8am to 4pm. When placing your order you will select the date that work best for your schedule. We will contact you by email two days before your scheduled delivery date to confirm our two-hour delivery window.

How do I pack my fragile items?

Green Bin is all about reducing the environmental impact of moving while saving you money. So, we recommend you first wrap your fragile items in the provided recycled packing paper and then in your linens. You can use sheets, blankets, towels, even some clothing items to protect to your fragile items while eliminating the need for bubble wrap!

Can you pick up the bins early if I’m done before my rental period is up? And if so, will I receive a discount?

We’re happy to help clear your space so you can get settled in your new home but don’t offer discounts on early returns because we’ve reserved the bins for you for the full rental period. Just email your request and order number to and we’ll coordinate a time to pick everything up.

How much does an empty bin weigh?

An empty Green Bin weighs 7 lbs. 

What is the maximum weight for a bin and dolly?

The maximum weight for our dollies is 480 lbs and maximum weight for a single bin is 60 lbs but we don't recommend to put more than 40 lbs for safe lifting. 

What Arizona cities do you deliver to?

We delivery to most Arizona cities for a fee and offer free delivery and pick-up to: Chandler, El Mirage, Fort McDowell, Fountain Hills, Gilbert, Glendale, Guadalupe, East Litchfield Park, Mesa, Paradise Valley, Peoria, Phoenix, Scottsdale, Surprise, Sun City, Sun City West, Tempe, Tolleson.

Green Bin